Terms of service

Welcome to Alice & Parker. These Terms of Service explain the rules and conditions that apply when you use our website and purchase products from us. By accessing our website or placing an order, you agree to these terms.

1. Company Information

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days

2. About Our Store

Alice & Parker is an online fashion store offering products to customers in the United Kingdom.

We aim to provide accurate product descriptions, images, and pricing information. However, we cannot guarantee that all website content is completely free from errors. If we identify an error affecting your order, we will contact you and provide appropriate options.

3. Using Our Website

By using our website, you agree that you will:

  • Provide accurate information when placing an order.

  • Use our website only for lawful purposes.

  • Not attempt to interfere with the operation or security of our website.

  • Not use our content or materials without permission.

We reserve the right to restrict access to our website where necessary to protect our services, customers, or business operations.

4. Products and Availability

All products are subject to availability. We may update, change, or discontinue products at any time without prior notice.

We make reasonable efforts to display product colours, details, and images accurately. However, colours and appearance may vary slightly depending on your device settings.

5. Orders

When you place an order, you are making an offer to purchase products from Alice & Parker.

After placing an order, you will receive an order confirmation. This does not guarantee acceptance of your order. We reserve the right to accept or decline an order where necessary, including situations involving incorrect pricing, unavailable products, or suspected fraudulent activity.

Once your order has been accepted, we will begin processing it according to our shipping policy.

6. Prices and Payments

All prices shown on our website are displayed at the time of purchase.

We reserve the right to update prices at any time. Any price changes will not affect orders that have already been accepted.

Payment must be completed before orders are processed. Available payment methods will be shown during checkout.

7. Shipping

Orders are processed within:

  • 1–2 business days (Monday–Friday)

Estimated delivery time:

  • 3–5 business days (Monday–Friday)

Orders placed before the daily cut-off time of 11:00 PM GMT will be processed according to our normal processing schedule.

Shipping is free for customers. Package tracking is available, and orders are shipped using Royal Mail where applicable.

Delivery times are estimates only and may vary due to circumstances outside our control, including carrier delays or events affecting transportation services.

8. Returns and Refunds

Customers may request a return within 30 days of receiving their order.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Refunds will be processed within 5–10 days after the returned item has been received and approved.

For additional details, please review our Refund Policy.

9. Intellectual Property

All content on the Alice & Parker website, including text, images, logos, designs, and other materials, belongs to or is used by us with permission.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

10. Limitation of Liability

To the extent permitted by applicable law, Alice & Parker is not responsible for losses or damages caused by circumstances outside our reasonable control.

Nothing in these terms limits or excludes any rights that cannot be limited or excluded under applicable law.

Customers may have additional rights under the laws that apply in their location.

11. Third-Party Services

Our website may contain links or connections to third-party services. We are not responsible for the content, availability, or practices of third-party websites or services.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.

Any updated terms will apply from the time they are published on our website.

13. Governing Law

These Terms of Service are intended to be interpreted according to applicable laws. Any disputes will be handled according to the applicable legal requirements that apply to your situation.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days