Shipping policy

At Alice & Parker, we aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains our processing times, delivery estimates, shipping costs, and tracking information.

This policy is based on our current business practices and is intended as an informational first draft. Delivery times may vary due to circumstances outside our reasonable control.

1. Company Information

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days

2. Order Processing Time

Orders are processed within:

1–2 business days (Monday–Friday).

Processing begins after your order has been successfully placed and payment has been confirmed.

Orders are not processed on weekends or public holidays unless otherwise stated.

3. Order Cut-off Time

Our order cut-off time is:

11:00 PM GMT

Orders placed before the cut-off time will be processed according to our normal processing schedule. Orders placed after the cut-off time may be processed on the following business day.

4. Estimated Delivery Time

After processing, estimated delivery time is:

3–5 business days (Monday–Friday).

Delivery times are estimates and may vary depending on factors such as the delivery location, carrier operations, weather conditions, public holidays, or other circumstances outside our control.

5. Shipping Costs

We offer:

Free shipping

Any applicable shipping costs will be clearly shown during checkout before your order is completed.

6. Shipping Carrier

Our most-used shipping carrier is:

Royal Mail

We may use alternative delivery services where necessary to ensure your order can be delivered efficiently.

7. Order Tracking

Package tracking is available.

When tracking is available, customers will receive tracking information after their order has been shipped.

Please allow some time for tracking information to become active after shipment.

8. Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will assist you in checking the status of your shipment and helping resolve delivery-related issues.

Please ensure that your shipping address is correct when placing an order. We are not responsible for delays caused by incorrect or incomplete address information provided by the customer.

9. International and Regional Delivery

Currently, Alice & Parker sells to customers in the United Kingdom.

If we expand our delivery regions in the future, shipping times and costs may vary depending on the destination.

10. Contact Us

If you have questions about shipping, please contact us:

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days