Refund policy

At Alice & Parker, we want our customers to have a positive shopping experience. This Refund Policy explains our return and refund process for purchases made through our online store.

This policy is based on our current business practices and is intended as an informational first draft. Customers may have additional rights that cannot be waived under applicable local laws.

1. Company Information

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days

2. Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items should generally be:

  • Unused and in their original condition.

  • Returned with original packaging where applicable.

  • Accompanied by proof of purchase or order information.

We reserve the right to review returned items before approving a refund.

3. Return Process

To request a return, please contact our customer support team with:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

Our customer support team will provide instructions for the next steps.

Please do not send items back before receiving return instructions from us.

4. Return Shipping Costs

Customers are responsible for return shipping costs.

Customers should use a tracked shipping service when returning items, as we are not responsible for returns that are lost or damaged during transportation before reaching us.

5. Refund Process

Once we receive and inspect the returned item, we will review the return request.

If the return is approved, the refund will be processed within:

5–10 days after the returned item has been received and approved.

Refunds will generally be issued using the same payment method used for the original purchase, unless another arrangement is agreed.

Please note that processing times may vary depending on your payment provider.

6. Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, incorrect, or defective, please contact us as soon as possible with details of the issue.

We will review the situation and work with you to provide an appropriate solution.

7. Items That May Not Qualify for Returns

Some items may not qualify for return where applicable, including items that:

  • Have been used or damaged after delivery.

  • Are returned outside the stated return window.

  • Do not meet the required return conditions.

Any applicable exceptions will be communicated clearly before purchase or during the return process.

8. Exchanges

At this time, exchanges may be handled on a case-by-case basis. Please contact our customer support team if you would like to discuss an exchange option.

9. Contact Us

If you have questions about returns or refunds, please contact us:

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days