Privacy policy

At Alice & Parker, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase products from us.

This policy is an informational first draft based on our current business practices. Customers may have additional privacy rights depending on applicable local laws.

1. Company Information

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days

2. Information We Collect

We may collect information that you provide directly to us, including:

  • Name and contact information.

  • Email address.

  • Phone number.

  • Billing and shipping information.

  • Order details and purchase history.

  • Customer service communications.

We may also collect certain information automatically when you visit our website, such as device information, browser information, IP address, and website usage information.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil orders.

  • Provide customer support.

  • Communicate with you about your orders.

  • Improve our website, products, and customer experience.

  • Prevent fraud and maintain website security.

  • Send marketing communications where permitted and where you have provided appropriate consent.

4. Account and Order Information

If you create an account or place an order, we may process information needed to manage your account, complete purchases, provide order updates, and maintain transaction records.

We only use this information for legitimate business purposes and to provide our services.

5. Payment Information

Payments are processed through third-party payment providers.

Alice & Parker does not directly store complete payment card details. Payment providers handle payment processing according to their own privacy and security practices.

6. Fulfilment and Delivery Information

To complete your orders, we may share necessary information with service providers involved in order fulfilment and delivery.

This may include information such as your name, delivery address, and order details needed to prepare and ship your purchase.

7. Customer Service Information

When you contact us, we may collect information from your communication so we can respond to your questions, provide assistance, and maintain customer service records.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and support customer experiences.

Cookies may help us remember preferences, improve website performance, and provide relevant content.

You can manage cookie preferences through your browser settings where available.

9. Advertising and Measurement

We may use online advertising and measurement services to understand website activity, measure advertising performance, and show relevant advertisements.

These services may collect information through cookies or similar technologies according to their own privacy practices.

10. Service Providers

We may share information with trusted service providers that help us operate our business, including providers that support:

  • Website hosting and e-commerce services.

  • Payment processing.

  • Order fulfilment.

  • Shipping and delivery.

  • Customer support.

  • Website security.

  • Advertising and measurement.

These providers only receive information necessary to perform their services.

11. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining records, resolving disputes, and meeting business obligations.

Retention periods may vary depending on the type of information and applicable requirements.

12. Data Security

We take reasonable measures to help protect personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of online transmission or storage can be guaranteed to be completely secure.

13. International Data Transfers

Your information may be processed in countries outside your country of residence where our service providers operate.

Where applicable, we take reasonable steps to ensure information is handled appropriately.

14. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of information where applicable.

  • Objecting to certain processing activities.

  • Requesting restrictions on certain uses of your information.

To make a privacy request, please contact us using the details below.

15. Children’s Privacy

Our website is not intended for individuals who are not legally able to make purchases or provide personal information without appropriate permission.

We do not knowingly collect personal information from children in a way that is inconsistent with applicable privacy requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable requirements.

Any updates will be made available on our website.

17. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Company Name: George Ecommerce
Email: info@aliceandparker.com
Phone Number: +44 7460 020471
Address: Kerketuinenweg 2, Unit 8602, 2544CW, Den Haag
Company Registration Number: 78636477

Customer Support Times:
Monday to Friday: 09:00–18:00 (UK time)
Saturday to Sunday: 10:00–17:00 (UK time)
Average response time: Within 24 hours on business days